|Free shipping on orders over $200 Guaranteed Authentic Habanos Cigars
Q. How do we know which items are in stock?
A. All of the items listed on our website are in stock. If an item is sold out and no longer available, we will remove it from our website.
Q. What is the shipping cost?
A. We offer free shipping on orders over USD$150, Orders under USD$150 will be subjected to a shipping fee USD35.
Q. How do you ship the cigars?
A. We ship our cigars in original boxes with bands, seals and barcode through Hong Kong Post
Q. Do you inspect the boxes before ship?
A. Yes, we always suggest to our customers to open and inspect the boxes before ship. If you prefer receiving original sealed boxes, then choose "Keep original seal" when you placing an order.
Q. How do you guarantee that your cigars arrive in the best condition?
A. We include a Boveda Humidipak (72%) in each shipment to ensure that your cigars are maintained at the perfect level of humidity right until they reach you.
Q. Do you guarantee delivery?
A. Yes, we guarantee delivery. If you cannot receive your cigars, we will either refund or re-ship your order.
Q. How do I know the cigars are authentic?
A. All our cigars are 100 % authentic. We keep the barcode and original seal on each box, customer can check the authenticity on habanos.com.
Q. How do I know if my order is successfully placed?
A. You will receive an automated confirmation from us once your order is successfully placed. If you cannot receive the automated order confirmation, please contact us immediately for clarification.
Q. How long does it take to ship an order?
A. Order takes approximately 2 to 4 working days to process and takes around 10 to 22 days to deliver.
Q. Do I have to pay duty ?
A. All taxes and duties payable are buyer's responsibilities. We suggest you to contact your corresponding local customs to fully understand the required procedures and applicable rates for your country. If the boxes are returned to us, we will charge reship fee USD35 per box or subtract administrative and re-stocking fee USD35 and refund.
Q. How do you ensure the online purchases are safe on your site?
A. Cubancigarleaf.com is using a secur connection (https) on our server. Our merchant processor using up to 256-bit SSL encryption to ensure all online transactions are fully secured. All of customer's inforamtion on our website are encrypted and we do not disclose any customer's personal information to any 3rd parties.